Seeking Automated Solution for Customer Component Replacement Reminders

Shopify Discussion

Topic summary

Automating customer reminders for replacing product components at 3, 6, and 12 months, with per‑product component mapping and a single consolidated email when multiple parts are due at the same time. Schedules must reset after a repurchase; the store uses Klaviyo and seeks a scalable solution.

Key requirements:

  • Associate each replacement component with the correct core product for customers owning multiple items.
  • Send one email if multiple components share the same due date.
  • Reset the reminder flow upon any new purchase (earlier or later than scheduled).

Suggestions:

  • Use Shopify’s automation emails triggered via tags (e.g., customer/product tags to time flows). The OP will investigate this.
  • Explore third‑party “reorder” reminder apps and contact developers about configuration: Reorder Master ‑ Repeat Orders, Resend ‑ Repurchase Reminders, and Replenish (links provided).

Status and actions:

  • No solution chosen yet; OP plans to try Shopify tag‑based automations and evaluate third‑party apps.

Clarifications:

  • Klaviyo is an email marketing platform; “reorder” emails are repurchase reminders.
  • App links are central to the proposed direction; no code or media shared.
Summarized with AI on December 21. AI used: gpt-5.
1

Hi,

I’m looking for solutions to remind customers when it’s time to re purchase replacement components for a products. I sell a product with multiple components that need to be replaced at different intervals, such as 3 months, 6 months, and 12 months. Currently, we’re managing this with a very manual process, which isn’t sustainable.

The challenge is that some customers own more than one core product, so we need a way to specify which component belongs to which product. Additionally, the reminder flow needs to reset when a customer makes a purchase, as they may buy earlier or later than the scheduled replacement time.

For example, if two components are due for replacement at 6 months, the customer should receive just one email, not separate emails for each part. We also use Klaviyo if it makes things easier.

Any guidance or solutions you can suggest to automate this fully or partially would be greatly appreciated!

2

@Andreazw did you try shopify automation emails using tags ?

3

@vinods , not yet but that you’ve brought it up, I’ll definitely look into it! Thanks.

4

Hey, @Andreazw ! Have you considered using third-party apps? There are a few that allow you to set up automation for sending ‘reorder’ emails. I’m not certain if these apps meet all your requirements since they’re third-party, but I recommend contacting the app developers directly to see if their apps can be configured to your specific needs! You can check them out below.

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