I’m looking for solutions to remind customers when it’s time to re purchase replacement components for a products. I sell a product with multiple components that need to be replaced at different intervals, such as 3 months, 6 months, and 12 months. Currently, we’re managing this with a very manual process, which isn’t sustainable.
The challenge is that some customers own more than one core product, so we need a way to specify which component belongs to which product. Additionally, the reminder flow needs to reset when a customer makes a purchase, as they may buy earlier or later than the scheduled replacement time.
For example, if two components are due for replacement at 6 months, the customer should receive just one email, not separate emails for each part. We also use Klaviyo if it makes things easier.
Any guidance or solutions you can suggest to automate this fully or partially would be greatly appreciated!
Hey, @Andreazw ! Have you considered using third-party apps? There are a few that allow you to set up automation for sending ‘reorder’ emails. I’m not certain if these apps meet all your requirements since they’re third-party, but I recommend contacting the app developers directly to see if their apps can be configured to your specific needs! You can check them out below.
You can check out subscription apps like Recharge, Appstle, and Loop.
These apps are built to automate recurring orders at specific intervals, which can help manage replacement component purchases more efficiently instead of handling reminders manually.
They’re worth exploring based on the flexibility and workflow you need.
You can automate this in Klaviyo using properties on the customer profile to track each product + component separately, instead of relying on manual lists. Set up a flow triggered by “purchase” and store last purchase date, then use conditional splits for 3/6/12 month delays. For multiple components due at the same time, group them into one event so only a single email fires instead of duplicates. Also reset the timeline every time a new order comes in so the cycle restarts cleanly.
Component replacement reminders are a perfect fit for usage-based reorder logic. Buy Again & Reorder Reminders automates reminders based on usage rate, and it resets based on order date (if the order was purchased earlier than expected). if your customers have unpredictable purchase patterns, then AI-predicted timing reminders are also supported and it integrates with Klaviyo, Omnisend, Brevo, Mailchimp or custom ESP.