Seeking Feedback on My New Webstore Canadelli.com

Store Feedback
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Topic summary

New webstore Canadelli.com requests feedback on design, navigation, speed, product info, and checkout.

Most recent input provides UX-focused recommendations:

  • Hero section: Add a concise brand slogan/USP, move the subheading directly under the headline, and make the CTA (call-to-action) button more prominent for higher engagement.
  • Shipping clarity: Display expected delivery dates (e.g., “Arrives Apr 20–24”) instead of broad business-day ranges to help customers choose shipping options.
  • Customer support: Add a support/FAQ widget to improve trust and conversions; consider a helpdesk tool with auto-replies, proactive help center, and easy FAQ/Contact page setup.

Images are included to illustrate a hero layout, delivery-date example, and FAQ widget templates; they support the suggestions but are not required to understand them.

No feedback yet on site speed, product descriptions, or checkout beyond the above. No decisions or changes confirmed by the store owner. Discussion remains open for further input.

Summarized with AI on December 26. AI used: gpt-5.
1

Hello Shopify Community,

I hope everyone is doing well. I recently launched my new webstore, Canadelli.com, and I would greatly appreciate any feedback or suggestions you may have.

I’m particularly interested in insights on:

  • Overall design and user experience
  • Navigation and ease of finding products
  • Loading speed and performance
  • Product descriptions and images
  • Checkout process

Any other comments or tips for improvement are also welcome. Thank you in advance for your time and assistance!

Best regards,

2 Likes
2

Hi @mbenhassine ,

Thanks for reaching out to the community. This is MooseDesk - All-in-one Customer Support and Helpdesk Solution for your Start-up

Congratulations on your new store! I can see it is well-designed and has quite enough of essential details. While it’s already great, I do have some suggestions to help make it even better. Here are a few of my recommendations for an increasing sales, if you don’t mind taking a look.

  1. Optimize Hero section
  • Heading content: It should be your brand’s slogan or key message that highlights your unique selling proposition. Try to come up with a short yet impressive slogan to make sure customers will remember your brand.
  • Sub-heading content: The current sub-heading content is really meaningful, but I suggest putting it right below the heading content and above the CTA button
  • CTA button: Try to make it brighter or bolder to attract more attention! An outstanding CTA button can drive your customers to product/ about page, making them stay longer on your site.

Take a look at this hero section

MooseDesk_0-1719124264522.jpeg
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  1. Add delivery date

This can improve customer experience and help them make informed decisions about their purchases. For example, if they see that the standard shipping option will take two weeks, they might choose to pay extra for expedited shipping if they need the item sooner.

Just remember that “Arrives April 20th to April 24th” is still better than “3-7 Business Days”

MooseDesk_1-1719124264566.jpeg
MooseDesk_1-1719124264566.jpeg774×396 25.6 KB

  1. Add Customer Support widget

Don’t overlook the importance of customer support in scaling your revenue. Being available whenever customers need you the most can help build trust and increase conversion. You can add a help widget to the bottom right corner of your website!

I suggest exploring MooseDesk, a free support, FAQ & Helpdesk App. MooseDesk provides auto-reply features during non-business hours, a proactive help center, and a user-friendly widget layout, offering an effective solution to enhance customer support on your platform.

  • You can add a widget that contains FAQ like this with MooseDesk:

MooseDesk_2-1719124264633.png
MooseDesk_2-1719124264633.png238×400 54.2 KB

So those are some of my suggestions for your store as an UX expert. If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.

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As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.

If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.

Thank you for reading. Wish you a nice day ahead!

MooseDesk - All-in-one Shopify FAQ & Helpdesk App