A community member is seeking feedback on Shop Pay setup and usage experiences, asking about:
Setup process difficulty
Overall user experience
Impact on checkout speed and customer satisfaction
Any challenges encountered
Current Response:
One store owner reports a severely problematic setup experience:
Timeline issues: Promised 3 business days, now in week 3
Poor communication: Support provides vague responses (“working on it,” “very soon”) without concrete timelines
Payment delays: Shop Pay is holding 2+ weeks of purchase funds
Complicating factor: Previous owner set up Shop Pay in 2016 but never used it; that account is now closed
Service disruption: PayPal payments (which worked fine for a decade) were discontinued during transition
Support limitations: No apparent escalation path; standard support cannot resolve the issue
The discussion remains open with only one response so far, highlighting significant onboarding challenges rather than the positive experiences the original poster hoped to collect.
Summarized with AI on November 1.
AI used: claude-sonnet-4-5-20250929.
I’m reaching out to gather insights from both service providers and store owners regarding your experiences with Shop Pay. Specifically, I’m interested in your feedback on the setup process and your ongoing usage of this feature.
How straightforward was the setup process for Shop Pay?
What has been your experience with using Shop Pay in your store?
Have you noticed any improvements in checkout speed or customer satisfaction?
Are there any challenges or issues you’ve encountered while using Shop Pay?
Your feedback will be incredibly valuable in helping us understand how well Shop Pay serves its users and any areas where it could be improved. Thank you in advance for sharing your experiences!
Setting up has been very very very bad. I regret starting this process. They are very unresponsive. Customer service only gives nonanswers. “we are working on it” you are important… “The team is going over your stuff right now” If they were not a large business I would have called the cops by now as it feels like they are stealing. I was told 3 business days and we are on week 3! Week 3! but they understand and want me to know how hard they are working on it and I will get a response soon. they can not communicate a timeline anymore but very soon. They have more than 2 weeks of my purchases so far and have only sent one email as part of the setup process (the complicating factor is the old owner set up Shopify pay in 2016 and then did not use it and the account connected to that is closed) The support folks you normally talk to don’t do anything but tell you they are working on it, you are important and they understand… and then ask if they have addressed my concern today… lol. If they want to take a long time is fine but they could have left my payments being serviced by Paypal in the interim as they were doing just fine for the past decade. There seems to be no way to escalate and actually get things done.