Seeking Help: Store Terminated, Appeal Pending for 2+ Weeks

Shopify Discussion
1

Hello,

My store, 26e6be-7b.myshopify.com, was terminated on August 18 due to a suspected violation of Shopify’s Terms of Service. I submitted an appeal on August 19 (Ticket ID: ec008ab2-5c85-4f20-8b21-256214498079).

After several interactions with support, I was informed on August 28 that my case had been escalated to the Account Security team (Ticket ID: 59980054). However, I have not yet received any direct communication or timeline, and my store remains fully suspended, affecting my business operations.

I understand that these reviews take time, but I am concerned as some stores that submitted appeals after mine appear to have received responses more quickly.

Could anyone from Shopify or the community advise on what I might do to follow up appropriately, or clarify the typical review timeline? Any guidance would be greatly appreciated.

Thank you!

2

Hi @Sagas_flora ,
You can submit another request for review, but in both cases you’ll need to wait for their response.
Thanks
Manoj

3

Thanks for the advice! I did reach out to Shopify Support, and they suggested not to resubmit unless I have new documents, since reviews go in order.

I’ll try to reorganize my documents and send a new request.

Appreciate your guidance.