Hi, The One-Time Mandate Fee of INR 15,000 is it refundable or that’s a fee charged by RazorPay for the authentication and this is not refundable..! Please advise.
Topic summary
Issue: Indian merchants selecting monthly Shopify plans encounter a confusing message about a one-time mandate for ₹15,000 (or ₹5,000 for UPI) through Razorpay during payment setup.
Clarification provided:
- This is not an upfront charge but an authorization limit required by Reserve Bank of India regulations
- Allows Shopify to automatically deduct future monthly bills and charges (apps, shipping, etc.) up to the mandate amount
- Merchants receive SMS pre-debit notifications 24-48 hours before each charge
- No funds are deducted unless actual charges are incurred
Ongoing concerns:
- Multiple users remain confused about whether the mandate amount is refundable
- Some merchants report payment failures when bills exceed the mandate limit (₹15,000)
- The messaging creates trust issues, with users questioning if it’s legitimate
- No clear resolution provided for those experiencing payment failures above the mandate threshold
Status: Discussion remains open with unresolved questions about refundability and how to handle bills exceeding mandate limits.