Has anyone been experiencing any issues in the past couple of weeks with product variants that you coded within the Theme? I’ve not changed anything with the coding and have had 1000+ orders since opening my store with no issues. 16 days ago I had an order come in that didn’t show one of the variant selections the customer made(for instance, the thread color for the product they’re buying). Since then I’ve had about 6 more missing the required selections. There is no pattern to it, like it affecting all of a specific product(s). It’s just random. Even if the customer doesn’t choose a variant, the first options in the drop downs are automatically selected, so it wouldn’t be an issue with the customer not selecting it.
Do want to note that I haven’t changed anything with the coding. Also, if it was a coding issue, I don’t believe one order for product “A” would be showing the selected variants and another order for the same product wouldn’t be.
Hi @Smokies ,
Are you using line-item properties? If so, I notice this too and reported it to Shopify. The issue has not been resolve yet since only a few people are reporting.
No, I never added it. Wasn’t aware of it, but that would have been helpful if it does what I believe it does (adds the line items to the packing slip). Usually the variants that I’ve coded in the theme only show in the order details and I just have to note them on the packing slip myself. Whatever is going on is keeping the selections from appearing on random orders (about 7 out of around 50 so far).
Hi @Smokies ,
Lline item properties examples are these ones here. We use it to add more information in the product or the cart area
Oh, sorry, yes I am using the Drop Down type of line item properties. I had done a quick Ctrl+F to see if I could find “Line item” in my coding, but didn’t see it so was thinking it was something different. Would you happen to have a case or reference number for the issue? The rep I’ve been speaking to is trying to say it’s a coding issue and that I need to hire an expert. It doesn’t make sense that I would be a coding issue on my side(theme) though. I’d like to provide them with some proof that it’s not just my shop having the issues lol.
@Smokies ,
line item properties uses the name below. Find the properties instead with brackets
name="properties[Your name]"
This is an example of one of the variants I have coded into the “Sections”.
Is your issue random too? Not affecting all orders?
@Smokies ,
You are using it. Yes it is random, my customer thinks the common denominator is they all have google as referrer. Please report this to Shopify so they can take a look. I know there are several stores out there that has the same problem, but have notice it yet.
Thanks! I reported it yesterday and pretty much was just told it was a coding which was the issue(doesn’t make sense that it would be). I’m sending the rep a message now to let them know that others are having the same issue and that I’d like for it to be reported. Is there a reference number for the case you have open that I should use, or just open another?
Hi @Smokies ,
Just open another one. Mentioned to them that it is the line-item-properties or custom properties. I do not see any documentation that they updated this so not part of the updates.
FYI - I checked 2 of the orders that had the issue with and one was referred via Google and the other was a direct to the store. That should rule out Google referrals being the issue.
Thank you. I am still trying to figure out the issue
I’ll do a little digging around here in a few and will let you know if I happen to come across anything that stands out. I may not know all the lingo but am pretty tech savvy and analytical haha. Thanks again for the help!
