Central issue: A merchant wants to keep the classic customer login so shoppers remain on their domain.
Observed behavior: When self-serve returns are enabled, the store is forced into the new login experience that uses a 6-digit code sent via email. The merchant says this switch happens immediately and cannot be avoided.
Key question: Is there any workaround to use self-serve returns without adopting the new login method, i.e., while retaining the classic login flow?
Context: Self-serve returns let customers initiate returns themselves; the “new login” refers to Shopify’s code-based customer accounts.
Status: No answers or workarounds provided in the thread so far; the issue remains unresolved.
Hi
I’d like to remain on the classic login method, so that the customer remains on our domain website at all times.
However, when i turn on the self-serve returns, there is no way to avoid it, as it immediately opens a page with the new login method (with the 6 digit code sent to email)?
Is there any way around it?