SELLEASY APP: Widget does not stay in position.

Topic summary

A user is experiencing a positioning issue with the Selleasy app widget on their Shopify store. The widget does not display in the location where it was placed in the theme editor.

Key Details:

  • The widget appears underneath other information blocks instead of in its assigned position
  • The incorrect positioning appears both in the theme editor preview and on the live website
  • An attached screenshot demonstrates the discrepancy between the intended placement in the theme editor and the actual display

Support Challenges:

  • The app lacks live chat support, only offering delayed email responses
  • The contact form doesn’t allow image attachments, complicating troubleshooting

Status: The user is seeking community help for potential workarounds while waiting for official support response. No solutions have been provided yet.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.

The Selleasy app widget does not display in the position I have placed it in. I’ve tried contacting support but they do not have live chat, only delayed email, and the contact form doesn’t give the option to attach images so it’s going to be days before I get a response.

Has anyone experienced this before? Is there a workaround to get it to display in the correct location? It does not make sense for it to be underneath the other information blocks.

You can se in image attached where the blocks are placed in theme editor vs how it displays on the website. Note that it also shows incorrectly in the preview on theme editor (the same as front end).