Bought a product recently and the seller didn’t respond to initial email, found it came back as email address not found. The link to the order from the store now doesn’t even work - “The link you followed is no longer available.” I tried putting in a support request on the shopify site but it wouldn’t work without a valid store link. Need some assistance in what my next steps should be here.
Topic summary
A buyer purchased a product but cannot contact the seller:
Key Issues:
- Initial email to seller bounced back (address not found)
- Order link from the store no longer works, showing “link no longer available” error
- Unable to submit Shopify support request without a valid store link
Current Status:
- The store appears to have been taken down or deleted entirely
- Buyer is seeking guidance on next steps to resolve the situation
- No responses or solutions have been provided yet
Implications:
This suggests the seller’s Shopify store may have closed or been suspended after the purchase, leaving the buyer without recourse through normal channels.