I need to sell a physical kit as well as download ebook instructions for the same sale. can I do that on shopify?
Topic summary
Selling a physical kit and a downloadable ebook in the same sale is supported on Shopify via apps. Shopify’s free Digital Downloads app can deliver the file link by email and on the checkout confirmation page after payment.
Having digital and physical as variants on a single product page conflicts with tax setup. Digital goods often require different tax treatment and collections, and variants can’t belong to different collections. Current workaround: create two separate products (one digital, one physical) and optionally sell them together as a bundle.
Automation options include using the Mechanic app to auto-send the digital file once payment completes. This addresses requests for automatic delivery at checkout for large catalogs as well.
Open issue: A merchant reports that when a cart includes both a physical item and a digital PDF, the digital is withheld until the physical ships. They seek a way to release the digital instantly while keeping normal shipping for the physical item. No confirmed solution was provided yet, so the discussion remains unresolved.
Hi,** @schmitta **!
Yes, you can absolutely sell both physical and digital products on the same sale. You’ll need to install an app that can help you configure the digital product. Our Digital Downloads App here is a free and simple one that you can use. This app will provide a download link to your customers for their paid digital product via email, and you can also choose to provide this link at the checkout confirmation page.
If you need some tips and tricks on how to sell and market digital products, we have a great blog here that you can take a look at too!
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So I can offer both a physical and digital option on the same product page and if they choose a digital product it will automatically send it or will I have to send it myself manually after purchase? i am interested in having ability to sell up to 5000 products and each will need to have a digital and physical option on the same product listing with automatic download if thats what they purchase.
Yes you use the mechanic app which will send your book when the buyer
finishes paying for your item. Talk to isaac bowen at mechanic to get help
team@usemechanic.com
How do we have a digital and physical variant of the same product, when reporting taxes on digital goods requires the digital product to be in a different collection?
You can’t put one variant in a different collection, so it would seem that the only way to do it is to have two separate products, not shown on the same product page.
https://help.shopify.com/en/manual/taxes/tax-on-digital-products
Hi, @majikpaul .
That’s correct, at this stage you’ll need to create separate products for the physical and digital variant, as Shopify’s tax settings treat physical and digital products differently. Doing this means that you’d have two distinct product pages for your physical and digital variant, but where taxes are concerned this will then allow you to assign the appropriate tax settings to each product as needed.
You can, if it suits your business’ needs, look into creating a bundle of your two separate products to allow customers to purchase them as one. This is perhaps the best workaround currently for situations like these, but I’ll be sure to pass on your thoughts to our development team as feedback too, so that they’re aware of this current limitation.
We have both physical and digital products and we have set them up in our store. However, if someone purchases a physical product (shirt) and a digital PDFs that are to be sent to the customer immediately upon purchase. However, what happens is that they don’t receive the digital product until the physical product has shipped, which can be days later. How can we get the digital content to send instantly and the physical products continue to ship via the regular process.