Selling in multiple currency - Customer experience

Payments + Shipping & Fulfilment

Topic summary

Exploring enabling multiple currencies on a Shopify webshop, specifically adding EUR alongside DKK. Concern that Shopify Markets may show prices in EUR but not allow checkout in EUR.

Impact: If checkout happens in DKK, customers’ banks convert EUR to DKK, potentially incurring unfavorable exchange rates and higher costs for buyers.

Key question: Are there workarounds or configurations that let customers both view prices and pay directly in EUR?

Context: Shopify Markets is Shopify’s tool for managing international regions and currencies. DKK is Danish krone; EUR is euro.

Status: No solutions or decisions presented yet; the thread requests experiences and practical setups to enable true EUR payments. Discussion remains open.

Summarized with AI on December 15. AI used: gpt-5.
1

Hello everyone,

We’re exploring the option of enabling multiple currencies on our webshop, with a focus on adding EUR as an option for our customers. However, we’ve come across information suggesting that Shopify Markets may have limitations in this regard — customers can view prices in EUR but may not be able to complete their purchases in EUR.

As a result, their banks would convert the EUR amount into DKK, potentially charging customers more due to unfavorable exchange rates applied by their banks.

Has anyone else encountered this issue? If so, we would love to hear about any workarounds or solutions you’ve implemented to allow customers to see prices and pay directly in EUR.

Thank you in advance for your help!

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