Send an email to customer when we mark an order at Return In Progress

Shopify Plus
,
1

Hi!

I’ve been struggling for a while to come up with a solution for this: we want to automatically send an email to customers once we process their return (refund is then done later, separately). I’ve tried creating multiple flows from scratch but there doesn’t seem to be a trigger for when a return is created.

We send emails via Klaviyo too so we’re happy to try any solutions using it!

This is the best I could come up, but it obviously doesn’t work (as the only trigger is when the order is created, not the return). The aim was to then create a flow on Klaviyo that would send the customer an email once the order is tagged.

Screenshot 2023-06-08 at 16.02.49.png
Screenshot 2023-06-08 at 16.02.49.png2206×902 62.5 KB

2

There isn’t a return trigger yet, but we definitely see the need for it.

2 Likes
3

Yeah, it’s definitely needed!

4

If the event is sent to Shipstation, Sendcloud, or some app they for sure have an API you can tap into.

Try to figure it out, now Flow can make “Send to HTTP request” so it’s quite easy to connect the dots.

Your event in Flow > Send HTTP request = API > then answer. Shopify can handle all that logic.

5

At worst you can create your webhook handler.

6

Looking at webhooks, there are now 6 possible triggers based on returns:

  1. Return requested (via customer portal if enabled)
  2. Return approved
  3. Return declined
  4. Return cancelled
  5. Return closed
  6. Return reopened

Would any of these events work for your use case(s)?

7

FYI, these triggers were all released today