Send an order notification to a 3rd party when a specific product is ordered.

Shopify Discussion
1

I want to be able to send a 3rd party a notification when a customer places an order for a certain product so the 3rd party is aware that that particular product has sold.

Is this possible to automate?

1 Like
2

Certainly! You can achieve this by setting up an automation workflow using Shopify’s webhooks. Here are the steps you can guide the Shopify community member through:

  1. Create a Webhook:
  • In the Shopify admin, go to Settings.
  • Select Notifications, then scroll down to the Webhooks section.
  • Click on the “Create webhook” button.
  • Choose the event that triggers the webhook. In this case, you might want to select “Order created” or “Order paid.”
  • Set the format to JSON.
  • In the URL field, provide the endpoint where the third-party service can receive the notification.
  1. Third-Party Integration:
  • Share the webhook URL with the third-party service responsible for receiving notifications.
  • Ensure that the third-party service is capable of handling incoming JSON payloads.
  1. Payload Content:
  • Customize the payload to include relevant information about the order, especially details about the specific product that was sold.
  • You can include product details such as the name, quantity, and any other information that might be useful for the third party.
  1. Test the Integration:
  • Place a test order to verify that the webhook is triggering correctly.
  • Confirm with the third-party service that they received the notification and can process the information.
  1. Monitoring and Troubleshooting:
  • Regularly monitor the webhook logs in the Shopify admin to ensure that notifications are being sent successfully.
  • If any issues arise, check the third-party service’s documentation and logs for error messages.

Feel free to customize the response based on additional details or specific requirements the community member may have.

3

You should be able to use Flow for this.

Trigger: order placed
Condition: If Line item includes ‘x’ or ‘y’
Action: send internal notification

I can send you a Flow export file for this as a base to start with if that helps,

4

That would be appreciated

5

Looks like I can’t attach the file here so if you pm me your email I can send it over that way.

6

Can you send me an export file aswell? :slightly_smiling_face:

7

Chat box won’t let me add the flow file here.
PM me with your email address and I can send you a basic import file, or you can also browse the available templates and customise from there.

I use the below variables to pull the order data into the email

Customer name: {{order.customer.displayName}}

Customer email: {{order.customer.email}}

Order Number: {{order.name}}

Products:
{% for lineItems_item in order.lineItems %}
Title: {{lineItems_item.name}}

SKU: {{lineItems_item.sku}}

Qty: {{lineItems_item.currentQuantity}}
{% endfor %}