Send email after purchase to new subscribers only!

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1

Hi,

we want to set up a workflow with the following variables: begin after the purchase event, check if the customer has subscribed during checkout and is a new subscriber/customer (number of orders =0 or 1).

We did both separately (send an email after purchase OR send an email after the customer subscribes during checkout if they’re a new subscriber), but we don’t seem to be able to combine both. The latter also captures abandoned checkouts.

We want to exclude customers who have abandoned their carts/checkouts. The email should be sent two days after a customer purchases a product with more information while waiting for the product to be shipped. Return customers should not get this email.

Any help is much appreciated.

2

I don’t think there is any field that is going to tell you if they subscribed during this particular checkout. I would look at using a segment for this. I think you could do something like this:

WHERE email_subscription_status = 'SUBSCRIBED' 
AND number_of_orders = 1 AND last_order_date >= yesterday