Sender Email Error

Shopify Discussion
1

I have my sender email set and verified but it still says: Recipients will see your email as store .....@shopifyemail.com. For better brand recognition, use an email with a custom domain.

Why is this happening? Can’t I use a …@gmail.com type email?

2

Hi @Fusoir

You’ve already verified your sender email, but Shopify is still showing the @shopifyemail.com address instead of your actual email. Here’s why this is happening and how to fix it.

Why Is Shopify Still Using @shopifyemail.com?

Even though you’ve set up and verified your sender email, Shopify uses @shopifyemail.com as a default when you’re sending emails via Shopify Email. This happens due to email authentication and domain security policies.

If you’re using a free email provider like Gmail, Yahoo, or Outlook, these services have DMARC (Domain-based Message Authentication, Reporting, and Conformance) policies that can block emails sent on your behalf. Shopify avoids deliverability issues by sending emails from their own domain instead.

Can You Use a Gmail or Other Free Email?

Technically, yes—you can set a Gmail, Yahoo, or Outlook email as your sender email. However, Shopify will still send emails from @shopifyemail.com to prevent your emails from getting flagged as spam or rejected.

If you want emails to appear as coming directly from your brand’s email, you need to use a custom domain email (e.g., yourname@yourstore.com) and authenticate it properly.

**How to Fix This & Use Your Own Email?**1. #### Get a Custom Domain Email

  • If you don’t have one, you can buy a domain and create a custom email through Shopify, Google Workspace, Zoho Mail, or another provider.1. #### Authenticate Your Domain (SPF, DKIM, and DMARC Settings)
  • Go to Shopify Admin > Settings > Notifications and follow Shopify’s instructions to authenticate your email.
  • If your domain is hosted outside of Shopify, add the necessary DNS records in your domain settings.1. #### Verify & Update Sender Email
  • After authentication, go back to Settings > Notifications and confirm that your custom email is verified.

Once this is done, Shopify will stop using @shopifyemail.com, and your emails will show as coming directly from your brand.

I know this is an annoying extra step, but it really helps protect your emails from being marked as spam or undelivered. Hope this helps!

If you need any other assistance, I am willing to help.
Best regards,
Daisy.