I did not receive the sender email verification email from shopify, I tried resending the email multiple times, didn’t work. I can confirm the sender’s email address is valid and working, may I know what’s the problem?
Topic summary
Main issue: Sender email verification messages from Shopify are not arriving, despite multiple resend attempts. The reported sender address is valid and functioning.
Impact: Another participant reports the same problem, suggesting it may not be an isolated case.
Context: “Sender email verification” refers to the confirmation email Shopify sends to verify ownership of the address used as the store’s sender for outgoing emails.
Troubleshooting step requested: A support member asked whether other Shopify system emails (e.g., new order notifications, payout notifications, customer contact forms) are being received to determine if the issue is limited to verification emails or is a broader deliverability problem.
Status: No resolution yet. The thread is awaiting confirmation about receipt of other Shopify emails before next steps can be identified.
Hi Alexvettle, have you found a resolution? I am having the same problem as well.
Hi there, @Anthony_21_1 .
Welcome to the Shopify Community, and thanks for joining the thread.
Could you clarify if you’re receiving other emails from Shopify? For example, new order notification emails, payout notifications, customer contact forms etc?