Sending a copy of the order confirmation to an internal email address

Shopify Plus

Topic summary

Goal: send an internal email (triggered by a specific discount code in Shopify Flow) that mirrors the customer’s order confirmation, or at minimum includes order name, customer name, product(s) with quantities, discount code, pre-discount total, and a “You saved $x.xx” line.

Key constraint: there’s no built-in way in Shopify Flow to forward/clone the standard order confirmation email to an internal address.

Update/Guidance:

  • Shopify Flow can access all required order data fields.
  • There isn’t a ready-made template/action to replicate the confirmation layout.
  • Recommended approach:
    1. Use “Log output” on existing orders to pull and validate the needed fields (e.g., items, quantities, discounts, totals, savings).
    2. After confirming data, move the structured content into a Flow “Send email” action.
    3. Optionally add HTML to format the email to resemble the confirmation.

Status: Achievable via a custom Flow email using logged data; no native “send a copy of the order confirmation” option. Thread provides a clear path but no turnkey solution.

Summarized with AI on December 18. AI used: gpt-5.
1

I need guidance on how to send order details via email to an address not the customer. I’m using Flow and I have the triggers and all set up to send an email based on the discount code used. This email needs to contain pretty much everything that’s in the order confirmation email the customer receives. I’ve tried to find a way to send a copy of this order confirmation, but no luck. I could get by with just:

Order name

Customer name

Order summary:

Product(s)

Quantity

Discount code

Total cost before discount code was applied

This confirmation email contains a line “You saved $ xx.xx” which would be great. Thanks for any help.

2

Flow has access to all that data, but there isn’t a template or action that makes it easy to build that email. Typically I would start by using “log output” on existing orders to add data and confirm it is correct. Once I like the output, I would move it to the email action and potentially add some HTML to make it look nice, if that’s necessary.