Sending an email 3 days after fulfillment / shipping via automations

Shopify Discussion
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1

My store has POD products so as soon as I hit the item as fulfilled in my store, I send the tracking info I get from POD store.
Sometimes the tracking doesn’t update for a few days so I want to send an email to the customer 2-3 days after they get their tracking update.

I went to automations but I can’t find the right triggers.

So the flow would be:

  1. order is fully fulfilled (sometimes I partially fulfill orders item by item and email tracking for each)
  2. wait 2 days
  3. send email via automation (I will just give explain that if their tracking isn’t updating what to expect).

I see the option to send a “marketing” email but this would be a transaction email and I really don’t want it to be limited to those who accept marketing, it’s important for them to receive it. I would not contain marketing materail, only update on tracking info.

Thank you

2

We could build out an automated workflow for this using our app mesa if your’e interested?

3

I don’t want to add more apps, thy just keep slowing the site down and I’d rather use what I already have. Thanks.

4

Gotcha. Our app wouldn’t slow down the frontend at all because it’s just an API integration. But I completely understand not wanting to install another app - I know a lot of people feel that way - best of luck!