When I send an invoice with terms to a customer - they’re unable to pay it. First they complain, then I removed the terms & re-send, then it works. I asked Shopify’s chatbot and it told me this is a known UX problem - the customer has to log into their account and click on “Pay Now” which is not an obvious thing to do when they have an invoice in front of them.
If we’re able to send this invoice via email, then the customer on the receiving end should be able to pay it without this runaround, right?