Is Shopify working on the capability of sending confirmation to multiple email addresses? Currently, we have to put in the first email send the confirmation, then enter the second email and push a second notification. We have many institutional customers that require multiple people get the various email (order confirmation, ship confirmation etc.). For example, we get orders from Purchasing and are required to send the email to both Purchasing and Accounts Payable. We would be very pleased to speak with the development team at Shopify about this cpability
Topic summary
Main issue: Ability to send order- and shipping-confirmation emails to multiple recipients per order in Shopify without manual resending.
Use case: Institutional buyers need notifications to go to multiple departments (e.g., Purchasing and Accounts Payable) for the same order.
Current process: Merchant manually changes the recipient and triggers a second notification for each email type.
Latest update: No confirmed Shopify feature to support multiple email addresses for confirmations. The platform is evolving, but there’s no specific info on this capability.
Recommended next steps: Contact Shopify Support and post in Community forums to register the feature request and get guidance or potential workarounds.
Outcome/Status: No decision or commitment provided; remains a feature request with no timeline. Discussion is unresolved and effectively open.
2 Likes
Hi @dbelaga ,
Shipify is constantly improving their platform, but I’m not sure there’s specific information on sending order confirmations to multiple addesses emails. I would recommend you reaching out to Shopify Support or maybe go to Community forums for further assistance and expressing your interest in this feature. They will be able to provide guidance