Sending policies with order confirmation but with customer information included

Shopify Discussion

Topic summary

A user wanted to customize Shopify’s order confirmation email to include store policies with dynamic customer information (shipping address, name, phone, email) that would automatically populate based on each order.

Initial Challenge:

  • Needed to insert customer-specific variables into policy text within order confirmation emails
  • Required variables for shipping address fields, customer contact details, and personal information

Resolution:

  • The user self-resolved by finding Shopify’s official documentation on email variables
  • Solution found at: Shopify’s email notification variables help page
  • This resource provides the proper syntax for inserting dynamic customer data into email templates

The issue is now resolved with the user locating the appropriate documentation for implementing variable-based customer information in email notifications.

Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
1

Can I edit the code to add policies under the order confirmation e-mail that

is sent to customers when they make an order?

But I need to include customer information in the policy like:

[shipping_address]

Shipping Address : [first_name] [last_name] [company] [address1] [address2] [city] [zip] [province] [country] [country_code]

Telephone number : [phone]

Name: [name]

[/shipping_address]

[customer]

Name/Surname : [first_name] [last_name]

Telephone number : [phone]

E-mail : [email]

[/customer]

So the related information needs to change in the policy according to the customer’s information.

2

Ok I found it the information is here if anyone else is searching for it:

https://help.shopify.com/en/manual/fulfillment/setup/notifications/email-variables