A merchant needs to send SMS notifications to customers directly from Shopify’s orders page. The use case involves alerting customers about design approvals that are sent via email, which often end up in spam folders due to attached files.
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These apps provide a workaround to email deliverability issues by enabling direct SMS communication for time-sensitive customer approvals.
Hi there, is there an app that can send SMS directly to customers from the orders page?
My shop requires that I send designs to customers for approval, sometimes, emails containing the designs go into customer’s spam folder due to the files attached. I need to send them an SMS to alert them to the design that had been sent and to check them. I need to be able to do so from the orders page from Shopify
Hi Tony
Yes, SMSBump by Yotpo is a great option for sending SMS directly from the Shopify orders page. It allows you to notify customers about design approvals and other updates. FirePush and NotiXpress also offer similar SMS notification features.
These apps help ensure your messages don’t get lost in spam folders. Let me know if you need more details!