I have recently used Sendle to post products purchased from my shopify store. I was just wonder how I am charged for this postage and where do I get an invoice from for accounting purchases. Also, how do I check the delivery status and tracking number for each delivery? Do I actually have an account with them? For example, if I logged onto the actual Sendle website – do I already have a username and password associated with my shopify account?
Topic summary
How Sendle billing, invoices, tracking, and account access work when used via Shopify.
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Billing and invoices: Sendle shipping charges are integrated into Shopify and appear itemized on your Shopify invoice. You can access this in Shopify Admin under Settings > Billing.
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Account access: Using Sendle via Shopify typically means an “integrated account,” i.e., no separate Sendle website login is created. The integration operates behind the scenes without a standalone Sendle username/password.
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Support routing: If you contact Sendle support, include “Shopify” in the email subject so you’re directed to the team that handles Shopify merchants.
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Open questions: The original request asked how to check delivery status and tracking numbers, but no specific method or location (within Shopify or Sendle) was provided in the responses. Guidance on tracking remains unanswered, so the thread is not fully resolved.
Hey Karen!
- Charges for postage: Typically, Sendle charges are integrated with your Shopify account. The postage costs are usually added to your Shopify invoice. You should be able to find your Sendle charges itemized on your Shopify invoice. This invoice can be accessed through your Shopify admin panel, usually under “Settings” > “Billing”.
- Sendle account: When you use Sendle through Shopify, you’re typically using what’s called an integrated account. This means you might not have a separate login for Sendle’s website.
- Logging into Sendle website: It’s unlikely that you have a separate Sendle account with a username and password linked to your Shopify account. The integration usually works behind the scenes.
Note: When you contact Sendle support, make sure that you include Shopify in the subject line of the email. This ensures that you are directed to the correct Sendle support team who are better equipped to help Shopify merchants.