I’ve been a customer of Shopify for several years. I’m trying to change a bank account number to be funded to on payouts. Now I’m being asked to send in my personal ID, etc. and they are not giving me a special email address that I will know is secure. Email is general is not a secure environment. They, (being the info found in my email from Shopify support integrity team) are telling me I can locate this needed address in my admin page. There is nothing in Admin for emailing. I’m beginning to question that this may be a bogus request … it doesn’t feel quite as professional as I would expect from a company of this magnitude. There is no phone number to call and it’s been nearly 2 weeks since I sent in my original request to make these changes. I need help please…Any suggestions?
Hi there, @Carol_Doggett !
Thank you for your post. When a specialized support team contacts you in order to verify your information, they will typically send you an email that includes a secure link where you would upload your documents. We don’t ask for you to submit sensitive information via email directly. Could you share a screenshot of the email you received? Feel free to blur out any personal information.
I look forward to helping you further!