Seresto flea collar dog

Topic summary

A customer received the wrong product in their order. They ordered two Seresto dog flea collars (order numbers #2444 and #2178) but received a different brand instead. A support representative has responded and requested additional information—either a link to the order or more details about the issue—to investigate and resolve the problem. The issue remains unresolved and awaiting the customer’s response with the requested information.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

I’ve ordered. 2 seresto dog flea collars.you sent another brand. #2444, #2178. Please help me?

@Nelsonronald , hey, thanks for posting here.
Can you please share the link to inspect it?
Or explain more about it, thanks.