Is anybody else seeing this bug that just popped up today? Can’t add any products to a draft or manually entered order (non-mobile app). Just keep getting a red server error message no matter what I do. Confirmed on two different machines. Haven’t seen any status confirmed admin down or anything yet.
Topic summary
Issue: Adding products to draft/manual orders in Shopify’s desktop admin returns a red “server error.” Affects multiple users across different PCs, browsers, and even different stores; clearing cache/cookies does not help. Custom line items also fail.
Impact: Merchants cannot create draft orders, with several reporting delayed customers and potential lost sales. Multiple requests for an ETA.
Workarounds: Some success reported using mobile devices (Android phone and iPad), suggesting the issue was specific to desktop/PC.
Shopify response: Staff acknowledged the bug, said developers were investigating, and promised updates. Later, staff confirmed a fix was deployed and advised users to try again; several confirmed it was working.
Current status: After the fix, a new report states the issue reappeared on 10/03/24, indicating a possible recurrence. No confirmed follow-up resolution yet in the thread.
Actions/next steps: If still affected, report back in the thread per staff guidance and consider mobile as a temporary workaround. The discussion remains open pending confirmation on the latest recurrence.
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Hey there! Our devs have been made aware of this and are actively investigating the issue. We should have this resolved soon. I’d be happy to update you here once we know more. I’m going to mark this reply as a solution for anyone else experiencing this issue so they know where to go to get updates.
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Hi Shay. Is there any update on how long this fix will take? I’ve got customer’s waiting on me. Thank you!
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Hey there! Yes, I am experiencing this as well. I’ve tried to add custom items as well, to no avail.
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I have the exact same problem. Hoping for a solution asap.
Already tested with different PCs, different browsers, and different shopify stores.
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FYI - cleaning the cache and cookies did not fix the problem. Please advise once you what more info on how to solve this issue. Thank you
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Same issue here.
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I am having this issue as well. Do you have an ETA on the resolution?
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Hi Shay, Any update? We have customers waiting their draft orders before the weekend! Thank you
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Any ETA?
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Still having this issue and no orders can be made.
Any update?
Any updates as to when this will be fixed? We have orders to process before the weekend hits. Thanks!
I was able to use my phone (Android) and an iPad successfully. It must be a pc thing.
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I am also experiencing this! I would love any updates as I have customers waiting on me.
need a solution here!
Same issue here. Any ETA. We are loosing sales!
THANK YOU for this workaround! This worked, and was able to submit to my customer.
Ours is working now.
Hi, everyone! Thanks for taking the time to reach out to the Shopify Community, and flagging that you were experiencing issues with creating draft orders!
Our Developers were aware of the issue, and have fixed things up, so you should be able to go ahead and create your draft orders now without any issues! If you’re still experiencing issues, let us know by following up on the thread! Thanks again for all the reports, everyone!
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Thank you! Working fine now.