Are you aware that this is happening again today? 10/03/24
Topic summary
Issue: Adding products to draft/manual orders in Shopify’s desktop admin returns a red “server error.” Affects multiple users across different PCs, browsers, and even different stores; clearing cache/cookies does not help. Custom line items also fail.
Impact: Merchants cannot create draft orders, with several reporting delayed customers and potential lost sales. Multiple requests for an ETA.
Workarounds: Some success reported using mobile devices (Android phone and iPad), suggesting the issue was specific to desktop/PC.
Shopify response: Staff acknowledged the bug, said developers were investigating, and promised updates. Later, staff confirmed a fix was deployed and advised users to try again; several confirmed it was working.
Current status: After the fix, a new report states the issue reappeared on 10/03/24, indicating a possible recurrence. No confirmed follow-up resolution yet in the thread.
Actions/next steps: If still affected, report back in the thread per staff guidance and consider mobile as a temporary workaround. The discussion remains open pending confirmation on the latest recurrence.