Server error when adding products - troubleshooting not working

Shopify Discussion

Topic summary

A user is experiencing persistent ‘server error’ messages when attempting to update product pages in their Shopify store.

Troubleshooting steps already attempted (all unsuccessful):

  • Clearing browser cache and cookies
  • Testing different browsers (Firefox and Chrome)
  • Switching internet networks
  • Using different devices
  • Verifying Shopify status (all systems operational)
  • Waiting 5+ hours for the issue to resolve

The problem remains unresolved despite exhausting standard troubleshooting methods. The user has found no additional guidance beyond these basic steps and is seeking alternative solutions or explanations for the ongoing server errors.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I keep getting ‘server error’ when updating a product page. None of these have worked:

  • Clearing cache and cookies

  • Trying a different browser (firefox/chrome)

  • Trying a different internet network

  • Trying a different device

  • Shopify status is all ok

  • Waiting - it’s been 5 hours and still not working

The only advice I can find says to do the above so I have no other ideas on what to do