Is anybody else encountering issues when processing draft orders with a manually inputed credit card? Every time I process an order we receive a “Server Error”.
Topic summary
Server-side errors when charging draft orders with manually entered credit cards. Merchants report receiving a “Server Error” at the moment of processing.
Scope and confirmation: Multiple users confirm the same issue occurring now, suggesting it’s not isolated to a single store.
Suspected cause: Likely a Shopify backend problem; exact technical root cause is unspecified.
Suggested workarounds:
- Contact Shopify Support for official status, timelines, and any incident updates.
- Temporarily switch to automatic capture (auto-charge on fulfillment) if compatible with the workflow to avoid manual entry paths.
- Use alternative payment methods that do not require keying in card details for draft orders.
Status: No official fix or resolution reported in the thread. The issue remains open, with users awaiting guidance from Shopify. No attachments or code are central to understanding the problem.
Yes I’m having the same issue right now
Hi @simpsonsmeats ,
This is Theodore from PageFly - Shopify Page Builder App.
Others have faced “Server Error” issues with manual credit cards in Shopify draft orders.
Possible Cause: Shopify server-side problem (exact cause unknown).
Solutions:
- Contact Shopify Support: Get official advice and see if a fix is available.
- Use Automatic Capture (if applicable): Automatically charges customer upon fulfillment, avoiding manual processing.
- Explore Alternative Payment Methods: Look for options that don’t require manual card entry for draft orders.
Best regards,
Theodore | PageFly