Set my site live and products won't add to cart?

Shopify Discussion

Topic summary

A Shopify store owner encountered an issue where the “Add to Cart” button stopped functioning after setting their site live, despite previously successful test orders and payment processing.

Initial troubleshooting:

  • The problem appeared after making product image size adjustments in the code
  • Another user confirmed the cart worked on their end and suggested clearing local cache

Resolution:

  • Clearing cache did not resolve the issue
  • The store owner fixed the problem by re-downloading the Sense theme and upgrading to version 5.0.01, then rebuilding from scratch
  • They noted being under time pressure during the resolution process
  • The original poster left their experience documented for others who might encounter the same issue
Summarized with AI on November 25. AI used: claude-sonnet-4-5-20250929.
1

Hello!

I have tested orders, managed to print labels and take payments. Now that I’ve set it live, the Add to Cart isn’t working. I’ve reached out to Shopify Support but also am concerned that it’s something in the code after making some tweaks (product image sizes) this week. Is this a known issue at all?

www.pechefraiche.com

2

It seem to work on my end. Have you cleared you local cache?

3

Hello!

I didn’t manage to resolve it with that code in the end - I had to redownload Sense and move to 5.0.01 and completely start from scratch - I was on a time crunch!

I will leave this here in case other people come to the same issue!

1 Like