I am trying to authenticate my domain to prevent my emails from being sent from “store+123@shopifyemail.com”. When I click the link it brings me to an error 500 page. This happens both on app and desktop. My email is just a regular gmail, not sure what is going on.
Topic summary
Domain authentication in Shopify fails with a 500 error when the user clicks “Authenticate domain,” on both app and desktop. The goal is to stop emails being sent from [email removed] and instead use the user’s own Gmail-linked domain. A screenshot is included.
One reply suggests the 500 error points to a server-side issue in Shopify’s authentication flow and recommends:
- Clear browser cache/cookies or try a different browser.
- Reattempt domain authentication from Shopify admin.
- Verify DNS records—SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail)—are correctly configured so emails send from the custom domain instead of shopifyemail.com.
No fix or confirmation yet. Assistance was offered for direct troubleshooting. Status: unresolved/ongoing; root cause (Shopify server vs. configuration) not yet confirmed.
The error 500 typically indicates a server issue, possibly with Shopify’s domain authentication process. To resolve this:
- Clear Cache & Cookies: Try clearing your browser’s cache and cookies or use a different browser.
- Reattempt Domain Authentication: Follow the steps to authenticate your domain again through your Shopify admin.
- Check DNS Settings: Ensure that your DNS settings (SPF, DKIM) are correctly configured to prevent emails from “store+123@shopifyemail.com.”
If the issue persists, I can assist you with troubleshooting and fixing this directly. You can click on WA below to get my assistance.