Setup VAT for EU region with static pricing for B2C customer & pricing without VAT for B2B customer

Accounting & Taxes
1

I have enabled the One Stop Shop tax collection in the EU market to be able to comply with the local tax rules. What I did not want, was to have the price in the cart change after changing the delivery country by the customer. This results in customers dropping the cart because the price changes in the checkout. So I disabled the tax inclusion setting to have the price stay the same, independent of the chosen European country to ship to and the calculated tax amount then differs. This changes my margin a bit, but on average I think it will level out.

90% of my customers are B2C customers, but after changing these settings, the B2B customers who have enabled the tax-exempt in their customer profile, are also seeing the static price and 0% tax is deducted. So if the price is € 100,- including tax, a B2C customer in France will see € 100,- with 20% tax amount of € 17,36 and a B2B customer with tax-exempt enabled will see a price of € 100,- with a 0% tax amount of € 0,00.
This is not correct, as the B2B user should see the € 82,64 price with 0% tax. How can this be resolved?

3

Hey @Mvdput ,
Thanks for explaining the setup in detail. The issue you’re facing is caused by a conflict in Shopify’s tax configuration between OSS (One Stop Shop), tax-inclusive pricing, and B2B tax exemption rules. Since tax-inclusive pricing was disabled, Shopify is keeping the product price fixed (e.g. €100) and only adjusting tax display, which is why B2C customers see VAT breakdown on top of the same price, while B2B customers are incorrectly also seeing the gross price instead of a net price. To resolve this properly, you need to align your tax setup with Shopify’s EU and B2B logic: re-enable tax-inclusive pricing, keep OSS enabled for EU compliance, and configure B2B pricing through Shopify’s B2B catalog settings so that B2B customers are shown net prices with 0% tax while B2C customers continue to see VAT-inclusive pricing. This ensures Shopify correctly separates B2C and B2B pricing logic instead of applying a single fixed-price structure across both customer types.
Thank You !