Hi, I’m struggling with selling one product on my store. When customer have added it to their shopping cart, they see the message that their shipping address is not valid for shipping. It is only for one product. But when I go to the setup page for shipping, I don’t see any problems with the rates and the zone setup. What do I do?
Hi, @Jubelle !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I understand that you are having issues shipping your products to the address that was entered. This could occur for several reasons. My first suggestion would be to ensure that the customer entered a valid address. They can double check this by using the address that Google displays when it is searched on there. You can also see if you are getting the same error with a different address.
My second suggestion would be to ensure that your shipping rates are available for that specific location. Feel free to check out our Shipping Profile guide to ensure that your shipping rates are set up correctly for every product. If you are still having issues, you will also want to make sure that you have inventory stocked to this location. We have a detailed guide that goes over this here.
You can also get in touch through our Help Center where we can take a closer look at your shipping settings. If you see the chat assistant, you can ask to contact support and it’ll guide you with your next steps on how to connect with a team member.
Let me know how that goes!