shipping address if city is not empty checkout page showing an error

Technical Q&A

Topic summary

Checkout page error triggered when the Shipping Address “city” field is filled; the page only redirects successfully if the city field is left empty.

  • Behavior: Filling in the city field causes an unspecified error; leaving it empty allows progression to checkout.

  • Context: The issue occurs on the checkout page during shipping address entry; no additional details about platform, version, or validation rules are provided.

  • Impact: Users cannot proceed to checkout when providing a city value, blocking normal purchase flow.

  • Status: Unresolved. The post requests guidance but includes no error message details or logs.

  • Key gaps: No information on exact error text, form validation requirements, or environment settings, making diagnosis difficult.

  • Action requested: Assistance in identifying and resolving the cause of the checkout error linked to the city field.

Summarized with AI on February 8. AI used: gpt-5.
1

Hi ,

shipping address → if city is not empty checkout page showing an error.

if city field is empty then only its redirecting to checkout page. else its showing an error.

Please guide us the above scenario.

Thanks

Visalakshi.G