Hi,
I placed an order on a web site called Gel-Out. I entered the same address into the Bill-to and Ship-to. I placed the order and received a confirmation e-mail with my correct address.
Then I received a shipping e-mail and it had the wrong address. I drove to that address and it doesn’t exist.
The problem may be that my address is not in Google Maps yet because it’s a new community. But what ever system is being used changed my address to something that doesn’t exist.
For example, my address is 4960 NW 39th Loop. Yet what appears is 4960 NW 35th ST. I went to this address using Google and Apple maps, and the house at this location has an address of 4964 NW 35th ST. There is no 4960 here. Not only did my address change, but to something that isn’t there.
Lucky for me, I know when my mail carrier is going to show up. I went and saw her and she said this is happening to 4 other people. She will deliver the package to me because her route covers both areas.
If you can’t verify the address, then leave it alone, especially if the Billing address matches the Shipping address. Please don’t change it.
If you would like the exact details, I can give you screen shots with the order number, the USPS tracking number, and send you e-mails proving the address is being changed. Have your programming team contact me if they want the screen shots.
Thank You.