Shipping and Delivery

Deutsch Diskussion Technische Fragen & Antworten

Topic summary

Main issue: A store owner on the Shopify monthly plan wants BigBuy to auto-calculate shipping rates at checkout, but BigBuy advised that Shopify must activate third‑party application rates. The user cannot find a way to contact Shopify support.

Update: A Shopify representative confirms English support is fine and directs the user to enable the CCS API (third‑party carrier-calculated rates) via the official help doc under Settings > Shipping and Delivery. They note this feature requires the Shopify Plan and provide screenshots plus a video showing how to contact Shopify Support.

Actions suggested:

  • Enable CCS API using the help documentation path provided.
  • Contact Shopify Support using the method demonstrated in the video.

Explanation: CCS API (Carrier-Calculated Shipping) enables third‑party providers like BigBuy to display shipping tariffs at checkout.

Status: Guidance and resources have been provided; activation depends on the user contacting Shopify. No final resolution reported yet. Images and a video guide are central to the instructions.

Summarized with AI on January 8. AI used: gpt-5.
1

Dear all, I have subscribed to the Shopify monthly plan. I would like the shipping costs to be calculated automatically with the BigBuy app in the Shopify store. But this has not yet been enabled for me. Bigbuy has told me that I need to contact you to activate the third-party application. I would like to ask you to help me with this. I don’t know which of your support teams I need to contact. I don’t see an e-mail address or a chat function anywhere.

Path:
Settings, shipping and delivery, activating tariffs charged by third-party providers at checkout

Many thanks and best regards,

Shop Hammer

2

Hey @shophammer

You have reached the German community here but we can chat in English too, that’s no problem!

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And you can activate our CCS API via our help doc here - it just requires the Shopify Plan:

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Contact our team as demonstrated in this video here.