I offer free shipping after $100 purchase. I recently had a customer make a over $100 purchase. I have one small item tagged with $3.00 shipping because I could put it in a regular envelope and send it letter mail. With the over $100 purchase, Shopify didn’t recognize not to charge shipping on the small item. Just wondering what I need to do to avoid this in the future. Thanks for your help.
Use shopify free shipping discount , you can exclude a specific item.
Can you tell me what I need to do/add to resolve this issue when the customer’s order reaches $100 even with a $3.00 shipping item ?
Hi! The issue happens because the $3 item is in a separate shipping profile, so Shopify still adds that rate even when the cart qualifies for free shipping. The fix is to go to Settings → Shipping and delivery , open the shipping profile that contains the $3 item, and add a Free Shipping ($0) rate for orders over $100 . Also update the $3 rate so it only applies to orders under $100 . This way, when a customer spends $100 or more, the $3 charge won’t appear. @Lisa_Hill
One thing we started noticing with edge cases like this is that the individual order often looks normal, but when you look at the full customer history patterns sometimes appear.
For example we occasionally saw customers repeatedly triggering adjustments around shipping, refunds, or small order edge cases across multiple orders.
When we aggregated orders and refunds per customer we sometimes saw patterns like:
orders: 9
refunds: 4
refund ratio: 0.44
Customers with unusually high refund or adjustment ratios tended to generate a disproportionate amount of support work.
Because of that we started tracking simple customer-level metrics (orders vs refunds / adjustments) rather than evaluating each order independently.
It actually worked well enough that we turned the logic into a small internal tool that flags customers once their refund ratio crosses a threshold.
Curious if anyone else here tracks refund or adjustment patterns per customer.