We also support this. The difference between shipping an item somewhere on the mainland and shipping to Highlands and islands can be as much as £20 - that’s a lot of profit on a small priced item. Come on Shopify - time to assist your UK members please!
Topic summary
UK merchants are requesting the ability to set separate shipping rates for Scotland’s Highlands and Islands, where delivery costs are significantly higher than mainland Scotland. Currently, Shopify’s platform allows zone separation for territories like Isle of Man and Guernsey, but not for specific Scottish regions or UK islands like Isle of Wight.
Key Issues:
- Merchants report losing money on orders to these areas (one user cited shipping costs 10x higher than expected)
- The only workaround suggested by Shopify support is increasing rates for all of Scotland, which would overcharge customers in major cities like Glasgow and Edinburgh
- Example cost disparity: £6.75 to Glasgow vs £23.75 to Highlands for identical parcels
Current Status:
- Shopify acknowledged the issue over a year ago and passed feedback to their development team
- No timeline or concrete solution has been provided
- Merchants express frustration that third-party apps (which charge monthly fees) are the only current solution for what they consider basic e-commerce functionality
Merchant Request:
Ability to exclude specific postcodes or create granular shipping zones for UK regions—functionality they note exists on competing platforms and older bespoke websites.
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