Hey there,
I’m working with a brand who is struggling to keep up with demand and often partially fulfils orders so that at least some products begin to make their way to customers.
They’re using the native customer notifications currently and would like a way to tweak the email templates to show the line items that are unfulfilled. Is this possible please? Also open to looking at 3rd party apps.
Thanks in advanced!
You could try experimenting with the fulfillment variables for notification emails: https://help.shopify.com/en/manual/orders/notifications/email-variables#fulfillment-properties
For example, fulfillment.fulfillment_line_items gives this description: A list of fulfillment line items to be fulfilled.
Maybe “items to be fulfilled” means remaining line items. If that’s the case you can use the line_item variable from that page to show information on those line items.
I would try some of the variables from that page and see if you can get the unfulfilled items you want, I assume it would depend on your fulfillment setup, and experimenting with those variables would give you the definitive answer on if it’s possible or not.
Another idea, modify your order confirmation email to say that items often ship in multiple shipments, you’ll get a shipping notification for each shipment, and shipment can take X - Y days.