Shipping date at checkout not available!

Payments + Shipping & Fulfilment
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Topic summary

Main issue: Merchant cannot see the shipping/expected delivery date at checkout even though shipping rates and “expected delivery dates” are enabled.

Context and evidence:

  • Multiple screenshots were provided showing the relevant Shopify shipping settings toggled on. The images are central to understanding the configuration the merchant is using.

Support guidance:

  • Community staff cannot authenticate or access account-specific details via the forum due to sensitivity.
  • Merchant is directed to Shopify’s Help Center link to contact live support.
  • Instruction: tell the virtual assistant “Speak with support” to be connected to a Support Advisor who can review account specifics.

Status and next steps:

  • No in-thread resolution or diagnosis provided.
  • Next action is for the merchant to engage live support for an account-level investigation.

Open questions:

  • What specific setting, eligibility, or condition is preventing the expected delivery date from showing at checkout remains unknown.
Summarized with AI on December 30. AI used: gpt-5.
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Hello,

I want to find out why I can’t see the shipping date when someone is at the “ checkout point “ I have everything enabled, the rate shipping rate is enabled, and expected delivery dates are also enabled!
I attach the pics with the settings that are on

Thank you !

2

Hey @Ionut2208 .

Thanks for reaching out.

I appreciate the screenshots that you have provided us as that is very helpful! Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, it would be best to speak with our live support about the situation. You can get in touch with our live support by navigating to our Help Center.

When you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly.

Let us know if you have any questions.