Shipping discount for the United States does not work

Could someone please help me out? :sob: :sob: I have set up a shipping discount and shipping zone for the US, but why is it not working?

Figure 1 I set up a shipping zone for the US region, with a shipping rate and limited conditions

Figure 2 I set up a shipping discount for the US region

Results Test order amount greater than $100,free shipping discount didnt work

Hi,

Please connect with Shopify support https://help.shopify.com/en/

Hi @Tuu2000 ,

Thank you for reaching out to the Community!

I’d be happy to provide some assistance with this request. To gather a bit more information, are all products available at the shipping location included in your shipping profile?

If so, I’d encourage you to connect with us directly. This will allow our support team to get you authenticated, as we wouldn’t have access to any account details here through the Community. They will be able to investigate further to ensure your discount is working as expected!

Please let me know if you have any other questions.

Of course I looked for it, I have been communicating for a day and have communicated with several advisors, but there is still no way to solve my problem