I’d be happy to provide some assistance with this request. To gather a bit more information, are all products available at the shipping location included in your shipping profile?
If so, I’d encourage you to connect with us directly. This will allow our support team to get you authenticated, as we wouldn’t have access to any account details here through the Community. They will be able to investigate further to ensure your discount is working as expected!
Please let me know if you have any other questions.
Of course I looked for it, I have been communicating for a day and have communicated with several advisors, but there is still no way to solve my problem