Shipping Instructions Not Displaying

Technical Q&A
1

Has anyone else had trouble getting issues resolved? How do you do it?

I have been onto the Help Centre (read ‘No Help’) since last Friday (now Tuesday). The girl (Leslie) told me she had replicated the issue and during the course of the Chat told me she now had 3 Teams, (Technical Support, App Team & Business Team) all involved to resolve my issue and would report back on Friday evening. She reported to say she was still waiting to talk to them. Here we are on Tuesday and I have spoken to another 4 people and I’m being told the same thing: We’ll escalate it, we’ll ask for an update and I hear nothing!

Where do I go from here? Does anyone have a 'Manager’s Details to lodge a Formal Complaint ?

Where can I leave a ‘Review’ about Shopify?

2

Hi Drummo, can you share what you were looking for by Showing shipping instruction, are you on shopify basic or plus? Maybe it can resolved with a simple app with custom messages and banners, or other functionalities.

look into the checkout catalyst app https://apps.shopify.com/checkout-catalyst?show_store_picker=1

3

It’s the ‘Shipping’ settings in Shopify that are apparently the issue. Shopify has said ‘there is a bug in the system’. We have ‘Ship Easy’ as our plug in to give shipping rates for specific postcodes. For those postcodes outside our delivery area we have a default message to say ‘You are outside our standard delivery area, please call for a Shipping quote’. For some reason the Shopify app is distinguishing between those who have Shop Pay and are automatically logged in, and those who checkout as a Guest. It works fine if you check out as a Guest but not if you are a Shop Pay member. I.E It is apparently a Shop Pay/Shopify issue. They just don’t know how to fix it. Wish I had gone with Magenta. The service by Shopify to resolve this has been woeful! We already had it setup not to allow a transaction if there was no shipping fee but it’s still happening.

Have you got an email address for a Manager at Shopify. Where can I leave a Review on Shopify ?

1 Like
4

No, I do not have manger email.

for the shipping issues. i can give you a solution.

you can set shipping rates in the shopify shipping (without an app/plugin)

then you can hide shipping option on checkout page based on the postcodes. and order will not be processed. you can display a message if that postcode is there to “call for quote”

if you are shopify basic you can hide shipping method, but for custom messages you need to be on shopify plus.

both these things can be done, with the above shared app, without any other plugin.
thanks

5

I don’t believe adding another app is going to fix a Shopify self acknowledged ‘bug in their system’ will resolve this issue. I’m blown away at the lack of commitment by Shopify staff to have this resolved. It’s a week tomorrow since they acknowledged the have ‘a bug’ in their system and have still not fixed it. The company is a debacle. I hope someone in Management is reading this and has the decency to contact me as I have requested that 3 times in the past week.

6

For edge cases like this it’s a gamble to know when it will be fixed if ever.

So until fixed just do the math: do these customer issues A cost less than the revenue/value of app/service/integration B.

  1. If A < B: wait and hope, pushing on support regularly for updates, clarifications, fixes.
  2. A > B , If the customer issues cost more than shop-pay generates, get rid of it: https://help.shopify.com/en/manual/payments/shop-pay/deactivating-shop-pay
7

@Drummo these are community forums , most posts never even get engagement by staff only some do.

If you really need to raise a stink you gotta go through social platforms where management engage with the public, like linkedin or twitter. But there’s a million merchants on shopify so your at the end of a very very very very very very very very very very long line of people wanting attention for their specific issues with shopify.

1 Like