Our European customers are having this error message when they try to order from us. I have triple checked all the shipping categories with regions. all of our products are in the proper spot. everything is toggled on. Im not sure why this is happening. Only in europe. All of the zones are in the correct setting
Hey @nobadshop,
Here are the most common real cause of this exact Shopify shipping error especially when it happens only for Europe.
Most Likely causes & Exact Fixes
Shopify is really strict if even one required country is no included in the Shipping zone, customer will get error.
Open your European Shipping Zone. Make sure every country is checked.
If you like I can check the current layout. Just send me a screenshot of your Europe Shipping Zone. And a screenshot of the Shipping Profile showing the product assignments.
I’ll tell you exactly what’s causing it based on what I see.
Thanks
Hi @nobadshop
This is typically the result of Shopify being unable to associate the customer’s address with an available shipping rate. Even if the zones appear to be correct, make sure that:
- The postal codes or country codes within each EU zone are correct.
- The size and weight of the product fall within the limits of the shipping profiles.
- The rates apply to all product combinations in the cart.
If a product is not assigned to the right shipping profile, or if a cart contains mixed products from different profiles and there are no matching rates, Shopify will declare “No shipping available.” Modify profiles or add fallback rates for Europe in order to be covered.