Issue: An error message “There was a problem buying shipping labels” occurs for one order shipping to Mongolia, while other international labels work. The user tried clearing cache and using multiple browsers without success. A screenshot of the error is attached.
Proposed cause/checks: Confirm whether the chosen carrier supports shipments to Mongolia and review any restrictions (e.g., allowed goods, weight, dimensions, or available services). If the carrier does support Mongolia without restrictions, the problem may be due to a Shopify configuration issue.
Recommended actions:
Status: Unresolved/ongoing. No confirmed root cause or fix reported yet.
I’m having an error “There was a problem buying shipping labels” for only 1 order shipping to Mongolia
What’s causing this? The rest of our international labels are working fine, can someone please advise on what to do to solve this issue? I tried clearing cache on my browser and using multiple browsers for this but the same error occurs
Hello,
Thank you for reaching out. To address the issue, I recommend first checking the carrier’s website to confirm if they support international shipping to Mongolia. If they do, please review their guidelines for any restrictions or limitations, such as those on the type of goods, weight, dimensions, or services available to that destination.
If the carrier supports shipping to Mongolia without any restrictions, the issue might stem from a setup configuration within Shopify. In that case, you may need to contact Shopify support for assistance in resolving the problem.
