Our shipping labels have started printing with the “Apartment, Suite, etc” number printing above the street address. I have not changed a single thing to any code. This started recently and only occurs when there is an Apartment, Suite, or Unit #. Anyone else having this problem, and what was the solution to fixing it? TIA
Hey FrankB1, this isn’t a problem with your code—Shopify recently altered the data schema sequence for internal address fields.
Because of this, certain shipping and printing tools are misinterpreting the API data dictionary, pulling the address2 string (apartment/suite) and injecting it into the template matrix before the address1 (street name) string. It completely flips the layout variable stack on the final label asset.
You do not have to manually edit every single order to fix this. It can be easily resolved by applying a quick 3-line structural variable mapping rule inside your document layout configurations to force the correct printing sequence.
I don’t have any idea how to do this, much less access the document layout configuration: “applying a quick 3-line structural variable mapping rule inside your document layout configurations to force the correct printing sequence.”
I brought this to the attention of Shopify Rep and he was so completely useless that I wondered if he was an Ai bot. He couldn’t even understand the problem. I don’t edit every single order, just the ones with address2 info. It’s embarrassing that Shopify hasn’t fixed this themselves. I can’t be the only one having this problem.
I think this is only an issue when printing US Postal labels, and not UPS. I would have to verify this. This problem seems to have started when the USPS labels started printing a new format header. It might read API or something similar in the header.
Hey Frank, I don’t think there’s a merchant-facing setting for this. I’ve worked on Shopify apps that interact with shipping workflows, and I’ve never come across a “document layout configuration” you can edit for Shopify Shipping labels.
The fact that you’re only seeing it on USPS labels is the most useful clue. If you can reproduce it consistently on USPS but not UPS using similar addresses, that gives Shopify support something concrete to escalate instead of a general formatting issue.
I’d also include a couple of example order numbers or label screenshots in the support ticket. That sounds much more like a rendering bug than something you can fix from your side.