Hi,
All of my orders from various locations in Karnataka are being restricted. Despite attempting numerous locations, the system continues to display the message “Your order cannot be shipped to the selected address.” I’ve ensured that the Karnataka location is selected under “Edit shipping zone” in my admin settings under “Shipping and Delivery > General shipping rates.” However, this issue has persisted for the past week, resulting in a significant loss of orders. We urgently require a solution to rectify this problem. Your immediate assistance in resolving this matter would be greatly appreciated.
Topic summary
Shipping to addresses in Karnataka is being blocked across multiple locations, showing the error “Your order cannot be shipped to the selected address.” The issue has persisted for about a week, leading to significant order losses.
The poster confirms Karnataka is included in the configured shipping zone under “Shipping and Delivery > General shipping rates” and has tested numerous addresses. Despite this, no eligible shipping method appears.
Screenshots are provided: one of the checkout error message and another of the admin “Edit shipping zone” settings showing Karnataka selected. These visuals are central to understanding the configuration and the on-site error.
No fix or workaround has been identified in the thread. The user requests urgent assistance; the discussion is currently unresolved with the root cause unknown.