Shipping Method {{ Fulfillment.Tracking_company }} Question

Shopify Discussion

Topic summary

Main issue: The tracking_company set in Shopify’s fulfillment.json (e.g., carrier “Estes”) appears correctly in the fulfillment data but does not show on the order confirmation. Fulfillment.json is the API payload for a fulfillment object; tracking_company identifies the shipping carrier.

Details:

  • User 1: Sees the carrier value in fulfillment.json but it isn’t passed to the order confirmation.
  • User 2: Confirms the same behavior even when using a tracking_company from Shopify’s documented list.

Open questions:

  • How to ensure any specified shipping carrier is propagated to the Order/confirmation (email/page)?

Status:

  • No solution or workaround shared. Thread remains unresolved. No code snippets or attachments provided.
Summarized with AI on December 27. AI used: gpt-5.
1

I am passing through a shipping carrier, Estes, where I see the value listed in the fulfillment.json but no value is passed through to the order confirmation.

How would I go about to ensure that any shipping carrier I specify is passed through to the Order?

1 Like
2

having this same issue, where we’re passing a tracking_company name that is listed in shopify documentation but it’s not showing up - any chance you were able to resolve?