I added a book to our shopping cart that is going to ship for free. I have followed the same procedure as I have with all my other products (I use Boxify) and chose the Ships For Free option. It does not require dimensions when I do this. When I go in to do a test shipment I get the “Shipping not available for selected address”
Any idea what I am doing wrong?
Hi, @Avidog !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I understand that you are having issues shipping your products to the address that was entered. This could occur for several reasons. My first suggestion would be to ensure that the customer entered a valid address. They can double check this by using the address that Google displays when it is searched on there. You can also see if you are getting the same error with a different address.
My second suggestion would be to ensure that your shipping rates are available for that specific location. Feel free to check out our Shipping Profile guide to ensure that your shipping rates are set up correctly for every product. If you are still having issues, you will also want to make sure that you have inventory stocked to this location. We have a detailed guide that goes over this here.
If you’d like, feel free to share your store URL and the products in question, along with the products and address, so that I can gather more information about this issue. You can also get in touch through our Help Center where we can take a closer look at your shipping settings. If you see the chat assistant, you can ask to contact support and it’ll guide you with your next steps on how to connect with a team member.
Let me know how that goes!