Shipping option is not available when switching from Estonian to English

Topic summary

A store owner encountered a critical pre-launch issue where shipping options displayed correctly in Estonian but became unavailable when the site was switched to English, despite using identical shipping addresses.

Problem Details:

  • Screenshots showed shipping availability in Estonian but not in English
  • Same shipping address used in both language versions
  • Issue occurred during final preparations before store launch

Resolution:

  • The problem was traced to the shipping app configuration
  • Support from the shipping app provider resolved the issue
  • No specific technical details about the fix were shared
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

Hello,

So I am ready to launch my store, but when I switch from Estonian to English, the shipping option becomes unavailable.

Estonian:

English:

The shipping aadress is same on both screenshots.

Does anyone know how to fix it?

It was related to the shipping app. Their support helped me to fix it.