Shipping Options are NOT Showing Up When Placing Order Over A Cell Phone

Shopify Discussion

Topic summary

Mobile checkout on phones shows only one pre-selected shipping method (“Economy”), while all shipping options (including Delivery) appear correctly on desktop/tablet.

  • Context: Store owner is testing parity across devices and finds shipping options missing on mobile under “Shipping method.”
  • Proposed action: A responder requested the store URL (and password, if any) to investigate and suggest a fix.
  • Additional signal: Another user reports the same issue on a different store and asks whether a resolution was found.
  • Status: Unresolved. No root cause or fix shared yet; next step is a store-specific review.
  • Open questions: Whether the issue stems from theme/checkout rendering on mobile, shipping profiles, or delivery method configuration remains undetermined.
Summarized with AI on January 11. AI used: gpt-5.
1

Hi,

I am going over my settings to ensure that everything works the same when placing an order whether it be by cell phone, computer, tablet and so on. The issue I’m running into is that the shipping doesn’t show all of my options like delivery for example when placing an order on a cell phone. All of the shipping options are only showing if your placing the order on a computer and/or tablet. Under the shipping method it only shows one option (economy) on the cell phone and it has it already checked off.

How do I get all of my shipping options to show for orders being placed on a cell phone?

All feedback is greatly appreciated!

2

Hi @totalkolor ,

Can you kindly share your store link (with the password, if any) with us? We will check it and suggest you a solution.

3

Did you ever find a resolution for this? I’m experiencing the same thing on a store I manage…